SmartDCM – SPAM-Free, AI-Driven Debt Collection Platform
Combine powerful debt collection CRM, SPAM-free cloud telephony (Smart31) and AI compliance engine (SmartRMI). Our platform is fully ready for TRAI-approved 1600-series for NBFC transactional calling — available as an add-on.
Your Collection Calls Are Getting Marked as SPAM...?. Not Anymore.
Smart31 gives you daily-rotating 10 Digit GSM numbers Or WebRTC Numbers so that your collection calls stay clean, compliant and answerable. No more red “SPAM” labels on your caller ID.
- Daily-rotating 10-digit GSM numbers Or WebRTC Numbers to keep caller IDs clean.
- Higher pickup rates – agencies report 30–60% improvement in contactability.
- Dedicated replacement policy for flagged numbers to keep campaigns running.
- Fully compliant with TRAI & DoT guidelines for transactional BFSI calling.
- Works seamlessly with SmartDCM dialer – no extra software needed.
Why SPAM-Free Matters for NBFCs & Banks
When your numbers get tagged as SPAM, you lose trust before the call even connects. Customers hesitate to answer, and genuine EMI reminder or collection calls suffer.
With Smart31 integrated into SmartDCM, you get a managed pool of fresh caller IDs mapped to your portfolios, agents and campaigns – without giving up control of your process or data.
Protecting From Penalties. Preserving Your Reputation.
“SmartRMI analyzes call recordings using AI-based tone, pitch, energy and aggression modelling. It detects behavioural risks such as harsh tone, increased aggression, or non-professional speaking patterns — all without using speech-to-text.”
Compliance-Ready from Day One
SmartRMI is built specifically around the realities of Indian debt collection – RBI, TRAI and DoT expectations, call recording norms and strict oversight from NBFC principals.
Rather than replacing your auditors, SmartRMI acts as a first filter, surfacing risky calls and teams so that your human reviewers can focus their time where it matters most.
Request Sample RMI ReportThe Complete Debt Collection Operating System
SmartDCM unifies CRM, dialer, SPAM-free calling, AI compliance and reporting into one integrated platform – designed for NBFCs, banks and third-party agencies.
Smart Dialer & FlexiDialer
1:1, 1:2 and up to 1:20 ratio dialing with FlexiDialer. Filter active numbers, connect agents only when customers answer and dramatically reduce idle time.
Debt Collection CRM
Full account view with POS, allocation history, call notes, payment tracking, dispute resolution and PTP follow-ups – across multiple portfolios, buckets and clients.
Multi-Channel Communication
WhatsApp pre-diligence, SMS reminders, email follow-ups and voice calls – all orchestrated from one place with clear tracking of who contacted whom and when.
NBFC-Focused Reporting
Portfolio-level dashboards, bucket-wise performance, agent productivity, call vs collection correlation, POS weightage and audit-ready MIS exports.
On-Premise, Cloud & WFH
SmartDCM supports on-premise deployments, secure cloud hosting and work-from-home operations, with role-based access and masked account details.
Secure Call Recordings
Call recordings stored securely with proper access controls and naming conventions that make it easy to search, audit and prove compliance during reviews.
Transparent, SPAM-Free Pricing. No Per-Minute Billing.
Focus on collections, not telecom math. SmartDCM is priced per user per month with GSM-based cloud telephony and SPAM-free calling built in.
- Core debt collection CRM
- Dialer with 1:1 and 1:2 modes
- Portfolio and bucket management
- Standard reports and exports
- Up to 1:20 dial ratio
- Dynamic number selection
- Better agent utilization
- Designed for large portfolios
- Daily-rotating caller IDs
- Replacement policy for flagged numbers
- Improved pickup rate
- TRAI & DoT compliant configuration
- AI-based compliance scoring
- Tone, aggression & language detection
- Call transcripts & summaries
- Portfolio, team & agent-level insights
*Plus applicable taxes. Final commercials, number of users, channels and deployment model can be customised based on your volumes.
See SmartDCM in Action for Your Portfolios
Share a few details and our team will schedule a personalised walkthrough for your NBFC or collection agency – including SPAM-free calling and SmartRMI compliance features.
What Happens After You Submit?
- Our team validates your requirement and calling volumes.
- We schedule a live SmartDCM + Smart31 + SmartRMI demo over Zoom or Google Meet.
- We map your collections flow into SmartDCM and show sample reports.
- Commercials and deployment options are shared after the demo.
No obligations. No lock-in. The goal of the demo is to help you understand how SPAM-free calling and AI compliance can work in your specific setup.
Built with 500+ Collection Agencies Across India
SmartDCM has evolved with continuous feedback from agencies, NBFC partners and field teams who live and breathe collections every day.
From Raw Portfolio to Collection-Ready in Days
SmartDCM is designed to fit into your existing recovery process – not the other way around. Here’s the typical rollout path.
Bring in your Excel / CSV files. SmartDCM maps 20–120+ columns and uploads thousands of accounts in seconds.
Define buckets, portfolios, agencies and calling strategies with allocation rules and priorities.
Smart31 integrates your GSM cloud telephony so that agents always call from clean, managed caller IDs.
As calls happen, SmartRMI starts analysing recordings, flagging high-risk interactions for auditors.
Use dashboards and MIS to track daily performance, adjust strategies and stay compliant with regulators.
With You, In Your Growth....!
Ametecs India Private Limited is a Hyderabad-based software and telecom company focused on powering compliant, high-performance debt collection operations across India.
Led by Founder & Managing Director Ejaz Hussain, Ametecs combines deep experience in skip tracing, cloud telephony and collection technology to deliver platforms that are practical, compliant and battle-tested in the Indian market.
SmartDCM sits at the centre of this ecosystem – bringing together CRM, dialer, SPAM-free calling, compliance analytics and reporting under one roof, for NBFCs, banks and third-party agencies.
Whether you are modernising from spreadsheets or replacing an existing dialer, our team helps you plan the rollout, train users and align SmartDCM with your NBFC or bank’s compliance framework.
Contact & Office
Ametecs India Private Limited
Modern Profound Techpark, Ground Floor, Hive Space, opp. Google,
Whitefields, Kondapur, Hyderabad, Telangana, India 500084
Hyderabad Telangana 500036
Email:
ejaz@ametecsindia.com
Phone / WhatsApp:
+91 90000 98877 |
+91 7702 00 11 22
Website:
www.ametecsindia.com
Ready to Go SPAM-Free & AI-Driven?
Let’s align SmartDCM with your NBFC or collection strategy and show you how SPAM-free calling and AI call compliance can transform your recovery performance.