This policy outlines how Ametecs India Private Limited ensures the
protection of user, customer, and business data in accordance with
Indian regulations.
1. Compliance Framework
DPDP Act 2023
IT Act 2000
RBI Digital Lending & Debt Collection Guidelines
TRAI UCC Regulations
DoT Telecom Consumer Protection Rules
2. Data Security Controls
AES-256 encrypted storage
HTTPS/TLS communication
Masked account and mobile numbers
Strict role-based access
IP restrictions (optional)
Audit logs for all user activity
Secure call recording storage
3. Data Usage Principles
Data used strictly for client operations
No selling or sharing for advertising
Access provided only with authorization
Data hosted in India-based servers
4. Data Retention
CRM Data: As per contract
Call Recordings: 30–180 days
Audit Logs: Up to 12 months
5. Incident Management
All security incidents are recorded, investigated, and reported to
clients as per the severity and regulatory requirements.