Last Updated: [Insert Date]
This Privacy Policy describes how Ametecs India Private Limited (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects the information of users accessing SmartDCM, Smart31, SmartRMI, LeadGER, and all related services.
a) Personal Information: Name, Email, Phone Number, Company Name, City, Designation.
b) Business Information: Agent count, deployment preferences, CRM data, call logs, etc.
c) Technical Information: IP address, browser details, UTM parameters, device identifiers, analytics data.
We use information for delivering services, demos, onboarding, system improvements, SPAM-free calling (Smart31), compliance analytics (SmartRMI), MIS reporting, communication, and legal compliance.
We do not sell data. Limited data may be shared with:
We use encryption, access controls, masking, audited servers, secure backups, and monitoring systems to protect data.
Demo leads: 24 months. CRM data: as per contract. Call recordings: 30–180 days. Deleted accounts are purged in 30–90 days.
You may request data access, correction, deletion (subject to regulatory limitations), and opt-out from communication.
Email: ejaz@ametecsindia.com
Phone: +91 90000 98877