Refund & Cancellation Policy

Last Updated: [Insert Date]

1. No Refund After Activation

Refunds are not applicable once:

• User licenses are activated
• Channels are assigned
• SPAM-Free numbers are allocated
• SmartRMI compliance is activated
• Demo/Training is delivered

2. Advance Payments

All payments are prepaid and non-refundable.

3. Cancellation

Clients may request cancellation for the next billing cycle only.

4. SPAM Number Replacement

Smart31 provides compliant replacement of flagged numbers but this does not qualify as a refund situation.

5. Telecom/Force Majeure

No refund shall be issued for disruptions caused by:

• Telecom outages
• Internet outages
• DDoS or cyberattacks
• Government-imposed telecom restrictions